Support specialist in Apsis

Apsis One Support

Behöver du hjälp?  

Våra Apsis One Client Relationship Specialists är här för att hjälpa dig.

Starta en livechatt genom att trycka på chatt-ikonen i hörnet av denna sida, 
eller nå oss via e-post på: customerservice.apsis@efficy.com


Vi är redo att hjälpa dig med vår expertis.

 

Hjälp- och supportguider

Vill du veta mer om vissa egenskaper och funktioner? Eller vill du lära dig hur du använder Apsis One på bästa sätt? Kolla in vår kunskapsbas och lär dig att bemästra Apsis universum.
 

Apsis Knowledge Base  Apsis One Driftstatus 

APSIS One – Frequently Asked Questions (FAQ)
1. Why does my email design look different in Outlook (Windows)?

Outlook uses Microsoft Word to render HTML, which can cause layout issues. Use tables and inline styles for better compatibility.

➤Read more here

2. Why is my email report showing an unusually high click rate?

Link scanners from email security systems may click all links, inflating your metrics.

➤ Read more here 

3. Why is the image resolution in my emails poor?

Use high-resolution images and avoid resizing via HTML. Upload images in the correct format and size.

➤ Read more here 

4. Why don’t calculated profiles match the subscription count?

Differences may be due to hard bounces or segmentation rules.

➤ Read more here 

5. Why don’t I see profiles after completing a file import?

Check that the file is correctly formatted and includes all required fields.

➤ Read more here 

6. Why is there a discrepancy in the consent count?

APSIS One now counts consents based on profiles rather than addresses.

➤ Read more here 

7. Why did my profile export fail?

Exports over 50 MB may fail. Try splitting the export or contact support.

➤ Read more here 

8. Why are profiles exiting my Marketing Automation flow unexpectedly?

This may be due to unmet conditions or the flow being paused.

➤ Read more here 

9. Why aren’t my dynamic assets showing in emails?

Ensure the source file is correctly formatted (JSON, XML, RSS), under 10 MB, and that the server responds within 5 seconds.

➤ Read more here 

10. Why isn’t my CRM integration syncing properly?

Check field mapping, sync status, and any real-time sync errors.

➤ Read more here