Contact us 

Do you have questions on our products, features, pricing or demo? Talk to one of our experts, we have offices all around the world.

Send us an email:  support@efficy.com

Support for Apsis One, Support for Apsis Pro

For Deliveries:  +46 40 24 97 70

 

Malmö, Sweden

Headquarter

Nordenskiöldsgatan 8
211 19 Malmö
Sweden


 

Denmark

Vibenshuset
Lyngbyvej 2
2100 København Ø
Denmark

 

Finland

Sähkötalo
Kampinkuja 2
00100 Helsinki
Finland

 

 

 

Hong Kong (China)

Asian Headquarter

5/F, Yue Shing Building
15 Queen Victoria Street, Central
Hong Kong, China

Reception: +852 5804 3551
Customer Service: +852 5804 3550

Norway

Storgata 7 
0155 Oslo  
Norway

 

Stockholm, Sweden

Luntmakargatan 22
11137 Stockholm
4th floor
Sweden

 

 

 
APSIS One – Frequently Asked Questions (FAQ)
1. Why does my email design look different in Outlook (Windows)?

Outlook uses Microsoft Word to render HTML, which can cause layout issues. Use tables and inline styles for better compatibility.

➤Read more here

2. Why is my email report showing an unusually high click rate?

Link scanners from email security systems may click all links, inflating your metrics.

➤ Read more here 

3. Why is the image resolution in my emails poor?

Use high-resolution images and avoid resizing via HTML. Upload images in the correct format and size.

➤ Read more here 

4. Why don’t calculated profiles match the subscription count?

Differences may be due to hard bounces or segmentation rules.

➤ Read more here 

5. Why don’t I see profiles after completing a file import?

Check that the file is correctly formatted and includes all required fields.

➤ Read more here 

6. Why is there a discrepancy in the consent count?

APSIS One now counts consents based on profiles rather than addresses.

➤ Read more here 

7. Why did my profile export fail?

Exports over 50 MB may fail. Try splitting the export or contact support.

➤ Read more here 

8. Why are profiles exiting my Marketing Automation flow unexpectedly?

This may be due to unmet conditions or the flow being paused.

➤ Read more here 

9. Why aren’t my dynamic assets showing in emails?

Ensure the source file is correctly formatted (JSON, XML, RSS), under 10 MB, and that the server responds within 5 seconds.

➤ Read more here 

10. Why isn’t my CRM integration syncing properly?

Check field mapping, sync status, and any real-time sync errors.

➤ Read more here 

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