Apsis One Support
Do you need assistance?
Our Apsis One Client Relationship Specialists are here to help you.
Start a live chat by tapping the chat icon in the corner of this page,
or reach us via email at: customerservice.apsis@efficy.com
We’re ready to assist you with care and expertise.
Help and support guides
Want to know more about certain features and functionalities? Or do you want to learn how to use Apsis One in the optimal way? Check out our Knowledge base and learn how to master the Apsis universe.
Outlook uses Microsoft Word to render HTML, which can cause layout issues. Use tables and inline styles for better compatibility.
Link scanners from email security systems may click all links, inflating your metrics.
Use high-resolution images and avoid resizing via HTML. Upload images in the correct format and size.
Differences may be due to hard bounces or segmentation rules.
Check that the file is correctly formatted and includes all required fields.
APSIS One now counts consents based on profiles rather than addresses.
Exports over 50 MB may fail. Try splitting the export or contact support.
This may be due to unmet conditions or the flow being paused.
Ensure the source file is correctly formatted (JSON, XML, RSS), under 10 MB, and that the server responds within 5 seconds.
Check field mapping, sync status, and any real-time sync errors.